A digital first world is emerging rapidly. The way we converse, engage with friends, colleagues and business partners is increasingly led by digital platforms. Social media platforms, messaging groups on one’s phone, virtual communities, real time gaming worlds and also video platforms have transformed our conversations. Should we be on all the platforms, what are the best ways to engage with your customers and what are the skills required to make the most of these digital opportunities. This course will provide you with an overview of most of the platforms, answer your questions and take you forward!